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ESP Group makes life simple for millions of transport users by supporting passengers on every step of their Journey. The Group consists of three leading organisations

As well as being the largest dedicated transport contact centre in the UK, ESP Group is the UK’s leading smart card personalisation and bureau service. Together these ensure that customers’ travel cards, tickets and concessionary passes can be ordered easily and dispatched swiftly.

All our services assist major transport operators (such as Abellio, Stagecoach and Go-Ahead), local and metropolitan transport authorities (such as Surrey County Council and Transport for London) and national schemes (such as Scottish National Entitlement Card, National Railcards and Welsh Government). Through our Mobility as a Service pilots we also work with Uber, Enterprise Car Hire, and taxi companies.

Providing customers with the support they need to make their mobility work for them, be that on the phone, via webchat, email or social media, and designing mobility services which will change the way we travel, ESP Group places the travelling public at the heart of the company. ESP Group delivers high quality support to passengers every step of the way: today, tomorrow and in the future.

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Journeycall delivers blended unscripted contact centre support, fulfilment services, delay repay and passenger assist services.

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Systex is a systems development company and smartcard bureau.

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Viaqqio provides future mobility design services, visioning and IP creation.

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Journeycall

Journeycall is a European award winning, Scottish based contact centre providing services within the public transport and smartcard industries and are part of the ESP Group. We are widely acknowledged as the most experienced company in the industry at delivering multi-channel customer support services whilst providing a very high quality customer experience.

The heart of our business, our staff are experienced, multi-skilled teams with significant and proven transport industry knowledge making us an award winning team.

Systex

Systex is Europe’s largest independent smartcard personalisation bureau and the UK’s leading provider of back office management systems for smartcard schemes.

Through Systex we provide personalised tokens for Department for Transport, Transport for London, the Scottish Executive, Traffic Wales and Northern Ireland’s Department for Regional Development, most major transport operators and National Rail. We have issued a combined total of in excess of 30 million cards in the UK supporting transport operators and enabling passengers to make their journeys every day.

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Viaqqio

Viaqqio is the future mobility division of the ESP Group. We design, develop and deliver innovative services to improve mobility for different user groups, utilising all available modes of transport. The services draw on the Group’s technical and customer support capabilities but, crucially, are built on an understanding of user needs and emerging lifestyle expectations, uncovered through co-design methodologies.

We are already working with over 60s, young people across Scotland, and people with dementia and their carers to define, pilot and launch new mobility services. Viaqqio tackles service development from all angles, including service blueprinting of the full customer journey, prototyping, establishment of business model options, and protection of intellectual property.

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Get In Touch

If you would like more information about ESP Group or our products please don’t hesitate to get in touch.