Delay compensation solution – DelayCheck

Our solution can be a fully managed or an operator driven, end to end, delay repay service provided by Journeycall using our own DelayCheckTM system.

Journeycall deliver multi-channel, high quality customer support services to many of the UK’s leading transport organisations including First Group, Arriva, Abellio, Transport for London and RDG.  Our DelayCheckTM system was conceived and developed by a highly experienced collaborative team who, through their extensive experience of providing delay repay and customer support, recognised what was required to ensure it continually exceeded expectations, whilst always having the customers and agent at the forefront of every part of the system development.

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Fast, accurate, processing times.  Advanced in-built business intelligence offering automated processing with verification of single and multi-sector journeys including repayment amount due, identification of liable TOC, missed connections and cancelled/alternative trains.


Refund Options

Multiple PCI compliant repayment methods including BACs, credit/debit card, National Rail or TOC specific vouchers, mobile payments, charity plus additional methods as required.  Bank account management and reconciliation also available.


Fully Managed

DelayCheck is fully compatible with your requirements, providing full or partial managed service or system only.  Vast range of system reports available to meet individual TOC and DfT demands – configurable and downloadable from your own online dashboard.

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What can DelayCheck do for your business?

Increased claims are likely due to Delay Repay 15 and due to the Rail industry, backed by the British Government, highlighting the consumers’ right to be compensated.  This will increase the workload for your departments -whereas our solution will provide peace of mind, with our high automation rates making for fast processing, due to our RailTrax Platform and in-built business intelligence within our DelayCheck system.    As well as offering permanent solution, Journeycall can provide overflow/short term services to help you out during peak periods.

For more information or a system demonstration, please get in touch below:


Get In Touch

If you would like more information about ESP Group or our products please don’t hesitate to get in touch.