News

  • ESP Group joins driverless car pilot

    Transport and mobility services company ESP Group is to join a driverless car pilot to help ensure the service works for travellers. The pilot will include the design, development and testing of driverless pods in on-road public trials at London’s Queen Elizabeth Olympic Park, including creating systems and technologies that…

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  • Smoother journey for young travellers

    New web application to bring different modes of transport together New web application to bring different modes of transport together. Scotland’s first mobility as a service (MaaS) web application will be piloted in Dundee and Fife this autumn with 16-25 year olds. ‘NaviGoGo’ is seeking to solve many of the…

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  • Capital idea as Angus firm secures £2m ‘Boris Bikes’ contract

    Arbroath’s largest private sector employer Journeycall has secured a new £2 million contract with Transport for London (TfL) to provide support for the capital’s so-called ‘Boris Bikes’ cycle hire scheme. The Angus major contact centre provider, which has long done work for TfL and Stagecoach, will provide customer service support…

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  • Rail travel compensation: Who gets it? – the business, or the employee?

    Travel delays: we’ve all experienced them, and it always disrupts both the business and the individual, be it missing meetings or being late for a dinner date. The UK government has announced plans to enable rail passengers to claim compensation if their train is delayed by 15 minutes or more.…

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  • How does contactless payments effect our generosity to charity?

    Quote from the article: “The popularity of contactless means that we expect debit cards to overtake cash as the UK’s most frequently used payment method in late 2018, three years earlier than we previously thought,” explains Adrian Buckle, Chief Economist at Payments UK. “This is a significant shift but it’s vital…

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  • How do preceptions change our user experience?

    Quote from the article, “Something all transport operators have in common is a commitment to providing a seamless passenger experience – from booking, through to arrival at a destination. A guaranteed way to increase passenger satisfaction in the travel phase is to reduce the perceived journey time: making journeys feel…

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  • Excellent to see this type of experimentation happening – bravo Citymapper for thinking differently, and TfL for being open to this

    Citymapper has made some bold moves to change the bus services in London.  For us the interesting part of the article is about why Citymapper are running the pop-up bus routes. It’s not because they really want to run bus routes in the long term, but instead that they think…

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  • The true cost of travel delays to UK businesses

    Can you really afford not to claim for delay travel compensation? Viaqqio MD, Dr Steve Cassidy explains. The track has melted outside Euston. There’s been snowfall at Waterloo. It’s a familiar story, right? Johnny won’t make the meeting; Jenny won’t get the deal. What’s the cost to UK businesses of…

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