Welcome to Journeycall

Award-winning Scottish-based multi-channel contact centre providing best-in-class customer service expertise.

Client's view

Multi-Channel Contact Centre

Journeycall part of the ESP Group, is a Scottish-based contact centre providing services within the public transport and smartcard industries and is part of the ESP Group.  We are widely acknowledged as the most experienced company in the industry at delivering multi-channel customer support services whilst providing a very high quality customer experience.

The heart of our business is our experienced multi-skilled staff with significant and proven transport industry knowledge making us an award winners.

JC contact centre

Voice and more

We provide industry-leading customer support from voice to social media and much more.  We deliver the best customer service and transport knowledge to our customers.  Our information advisors are trained on a number of services, allowing blended knowledge across the contact centre.  We do not use scripts, giving callers the most peronalised experience possible.

Pictured at ESP Group Shine Business Park in Hull are company head shots.    Pictures copyright Darren Casey / DCimaging 07989 984643   SYNDICATION REQUIRES PERMISSION

Smartcard production

We produce and fulfil 2.1 million cards annually within Journeycall.  We work with the Systex bureau for mass smartcard issuance and the systems team for online fulfilment for customers like London Councils and National Railcards.

Delay Repay logo FINAL

Product Development

We used our industry expertise to develop a new and exciting delay compensation solution for rail operators.  DelayCheck is a new way to process your delay compensation claims faster and easier.  It’s a fully adaptable software solution which can be used in-house or managed by The ESP Group.

customer service

Developing the Business Proposition

Building on a deep understanding of customer service across transport modes, we work with our clients, and with Viaqqio, to develop new business models and business cases to improve transport efficiency and exceed customer expectations.

3m+

Lives Daily

Everyday well over three million people can travel thanks to our products and services.

1.9m+

Products Sold

We sell transport products direct to consumers to make their journeys easier.

5.1m

Cards Produced

We produced and fulfilled over 5.1m transport smartcards across the UK in 2016.

£75m

Turnover 2016

We work with the biggest transport operators and authorities in the UK.

red nose web

We are going to be part of something that can, and does, make a difference in this world.  Comic Relief changes and saves lives all over the world; from starving children in Africa to children living in poverty right here in Scotland.  No matter who you are that is something truly amazing and well worth supporting.  Wouldn’t you agree?

On the Friday, 24th March we will have 75 volunteers manning the phones taking donation calls and ‘making our laugh count’ from 6pm to 11pm! To support this great charity.

Our staff will be donating their time and bringing a friend or family member with them to take calls too. The more people we have, the more time we will all have to enjoy the night and get involved in all of the fun activities that will be going on.  Journeycall MD’s youngest daughter will be taking part and is excited about being a part of this event, and our CEO and his wife will be taking calls on the night, along with the rest of the Executive Board.

So we look forward to being part of something exciting and that REALLY makes a difference.