Welcome to Journeycall

Award-winning Scottish-based multi-channel contact centre providing best-in-class customer service expertise.

Client's view

Multi-Channel Contact Centre

Journeycall part of the ESP Group, is a Scottish-based contact centre providing services within the public transport and smartcard industries and is part of the ESP Group.  We are widely acknowledged as the most experienced company in the industry at delivering multi-channel customer support services whilst providing a very high quality customer experience.

The heart of our business is our experienced multi-skilled staff with significant and proven transport industry knowledge making us an award winners.

JC contact centre

Voice and more

We provide industry-leading customer support from voice to social media and much more.  We deliver the best customer service and transport knowledge to our customers.  Our information advisors are trained on a number of services, allowing blended knowledge across the contact centre.  We do not use scripts, giving callers the most peronalised experience possible.

Pictured at ESP Group Shine Business Park in Hull are company head shots.    Pictures copyright Darren Casey / DCimaging 07989 984643   SYNDICATION REQUIRES PERMISSION

Smartcard production

We produce and fulfil 2.1 million cards annually within Journeycall.  We work with the Systex bureau for mass smartcard issuance and the systems team for online fulfilment for customers like London Councils and National Railcards.

Delay Repay logo FINAL

Product Development

We used our industry expertise to develop a new and exciting delay compensation solution for rail operators.  DelayCheck is a new way to process your delay compensation claims faster and easier.  It’s a fully adaptable software solution which can be used in-house or managed by The ESP Group.

customer service

Developing the Business Proposition

Building on a deep understanding of customer service across transport modes, we work with our clients, and with Viaqqio, to develop new business models and business cases to improve transport efficiency and exceed customer expectations.

3m+

Lives Daily

Everyday well over three million people can travel thanks to our products and services.

1.9m+

Products Sold

We sell transport products direct to consumers to make their journeys easier.

5.1m

Cards Produced

We produced and fulfilled over 5.1m transport smartcards across the UK in 2016.

£75m

Turnover 2016

We work with the biggest transport operators and authorities in the UK.

equal pay

Gender Pay Gap Report

Journeycall have now uploaded our gender pay gap report.

To nurture a culture which challenges, provides opportunities and encourages innovation and commitment amongst staff and rewards accordingly.

This is one of the key values of Journeycall and one that helps us to ensure we manage a business that is diverse, fair and equally representative of the community we employ.  Whilst we are proud to have a minimal gender pay gap of 0.66%, which is considerably lower than the UK average of 19.3% (Office of National Statistics) we recognise that there is opportunity for improvement to ensure that we maintain and where possible, narrow this gap further.

An overview of our data demonstrates that, whilst on the whole the pay gap between males and females is nominal, there is opportunity for us to explore and remedy any correlation between there being less females in junior management or career progression roles and more in lower level roles which require less responsibility.

To read the report please visit OUR PAGE