About Ask Annie
Ask Annie is a joint partnership between Viaqqio and West Midlands Trains. It is an extension of Car Freedom, a successful trial delivered by Viaqqio in 2015-2016 for older people across the West Midlands to test a range of services to support their travel and lifestyle.
A select group of 10 participants have been using the Ask Annie since May 2018 and meeting together to discuss their experiences and to co-design the service.
Ask-Annie is a free journey planning service aimed specifically at those over 65 living in the West Midlands.
The service provides tailored door to door journey plans across all modes of public transport via a dedicated help line. Customers can call Ask Annie to discuss specific details for any journey, including accessibility requirements, personal preferences and the use of concessionary passes.
We’re looking for 40 more participants to join the trial of the next phase of the service from 31 August 2018. This includes a dedicated journey planning website, supported by our help line.
Read one of our participants, story HERE.