Our Journey

ESP Group makes life simple for millions of transport users by supporting passengers on every step of their Journey.  How did we grow to be The ESP Group?

Our founder Terry Dunn built his business up from nothing, early in 1994 in Hull.  Our Journey is one of market change and responses, acquisitions that strengthened our proposition and a passion to make transport work for everyone.

Have a look at our journey below to see the highlights of what has been an exciting, unique and driven path to being a leader in our field as we are now.

  • 480 Strong Team
  • 75m Turnover

2017 and beyond will see our continued dedication to excellent customer support and reliable transport ticketing technology.

DelayCheck will be making delay compensation a smooth and efficient process and our new CMS will be tailoring transport entitlements to make mobility work. Mobility as a Service will be made real in Pick&Mix and Car Freedom.

2017

This year and beyond

Pictured at ESP Group Shine Business Park in Hull are company head shots.    Pictures copyright Darren Casey / DCimaging 07989 984643   SYNDICATION REQUIRES PERMISSION
  • 320 Strong Team
  • 29m Turnover
  • Viaqqio joins ESP Group

With personal transport entering a period of massive disruption, clients turned to ESP as a trusted, customer focused technology partner to help them understand, design and deliver new services.  Viaqqio was thus born in 2013 as a focus for the Group’s knowledge and innovation in a rapidly changing marketplace.  Viaqqio is leading UK developments in Mobility as a Service, end-to-end journey planning/management and data driven service provision.

2013

Viaqqio is the future

viaqqio on board

The acquisition of Journeycall enabled the Group to manage the full process of customer registration, verification, payment, reconciliation, personalisation, fulfilment, passenger support and query handling behind very large public transport schemes.  These include the English, Welsh and Northern Ireland concessionary travel schemes; the Scottish National Entitlement Card; London Councils Freedom Pass and all UK National Railcards.  Journeycall continues to provide a range of customer support services, including delay repay, passenger assist, Oyster card issuance and customer support for Transport for London.

2010 – 2012

Growing and Growing

tube
  • 128Strong Team
  • 9m Turnover
  • Journeycall makes it 2

The ESP Group is created when Journeycall came on board in 2009.  

In 2009 ESP acquired Journeycall, a niche contact centre working with major UK bus/rail companies and transport authorities to provide a range of customer support services.  This gave ESP a vertically integrated offering in customer travel fulfilment and support which proved attractive to the transport industry.

2009

Journeycall Comes on Board

JC web image
  • 35 Strong Team
  • £5m Turnover
  • Raising the bar

During this time ESP won a reputation for leading edge technology and high volume smartcard scheme roll out.  In 2007, when the UK adopted smart technology for national travel concessions, ESP won the majority of transport authority contracts to deliver over 3.5m cards on time and to specification in just 4 months.

1994 – 2009

After we were founded

viaqqio 1
  • Strong Team
  • Turnover
  • Becoming a leader

After selling Eyetech Security Print to the Hull based Bemrose Group in the early 1990s Terry Dunn established the current company (then named ESP Systex Ltd) in 1994 based in Hull. Initially focusing on bar code and RFID tracking technology in the parcels’ distribution industry the business transitioned to smart card based ticketing in transport and saw the company gradually grow revenue to £5m by 2007. 

1994

The Beginning

Esp Group, Journeycall, Arbroath....pics Paul Reid
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Get In Touch

If you would like more information about ESP Group or our products please don’t hesitate to get in touch.

Timeline